Key Updates for Retirement Village Residents in NSW
Recent reforms to retirement village legislation in New South Wales have introduced significant changes aimed at improving transparency, fairness, and consumer protection for residents. These reforms arise from the Retirement Villages Amendment Act 2020 (NSW) and the Retirement Villages Regulation 2017 (NSW).
Key updates include revised rules for exit entitlements, recurrent charges, disclosure obligations, and asset-management requirements for operators.
Exit Entitlement Payments
Retirement Villages Act 1999 (NSW), ss 182–182E
Residents who are registered interest holders—those who hold a long-term lease of at least 50 years and are entitled to share in capital gains—now have clearer rights regarding exit entitlements.
Under section 182AE of the Retirement Villages Act 1999 (NSW), if an operator unreasonably delays payment of an exit entitlement after a resident vacates, the resident may apply to NSW Fair Trading for an exit-entitlement order. Once such an order is made, the operator must pay the amount within 30 days.
These provisions give residents greater financial certainty when moving to new accommodation or aged care.
Recurrent Charges After Departure
Retirement Villages Act 1999 (NSW), s 152
Under section 152, registered interest holders are only responsible for recurrent charges for a maximum of 42 days after permanently vacating the premises.
This reform reduces the ongoing financial burden on departing residents and their families during the transition period.
Strengthened Disclosure Requirements
(Retirement Villages Act 1999 (NSW), ss 18–19; Retirement Villages Regulation 2017 (NSW), cls 11–12)
To promote informed decision-making, operators must provide prospective residents with key documents before any contract is signed, including:
- a General Inquiry Document;
- a Disclosure Statement;
- a copy of the village rules; and
- NSW Fair Trading’s publication “Moving into a Retirement Village?”
These must be provided within the prescribed timeframes so residents can understand their rights and obligations before entering into a contract.
Asset Management Plans
Retirement Villages Regulation 2017 (NSW), s 72A(6) and Part 7A clauses 31A–31I
Operators are required to prepare and maintain a detailed Asset Management Plan (AMP) to ensure the long-term maintenance and financial sustainability of the village.
Under section 72A(6) and Part 7A (clauses 31A–31I) of the Retirement Villages Regulation 2017 (NSW), each AMP must include:
- a schedule for capital maintenance and replacement;
- an asset register identifying major shared items and infrastructure; and
- estimated costs and proposed replacement timelines.
The plan must be reviewed at least every 10 years and made available to residents. These requirements promote transparency, accountability, and sound long-term financial planning within retirement villages.
The Importance of Legal and Financial Advice
Whether you are entering, living in, or exiting a retirement village, it’s vital to understand your rights and obligations under NSW law. These reforms strengthen consumer protection but also introduce new compliance requirements for operators and residents alike.
A solicitor experienced in retirement village and property law can help you:
- review contracts and disclosure documents;
- clarify your rights to exit entitlements and fee arrangements; and
- ensure your operator meets all statutory obligations.
At Dawson Pouwhare Legal & Conveyancing, our team provides clear, practical advice on all aspects of retirement village law in New South Wales.
Call us today on
(02) 4954 8666











